Request a Refund

This form must be completed by the Customer who wishes to request a refund for a service that was not provided due to reasons attributable to the Provider.
The request must be submitted within 7 days from the scheduled service date through the platform’s official channels.

Full name / Company Name

Email of the account

Phone Number

Date of scheduled transfer

Time of scheduled transfer

Booking Code

Reason for the Refund Request

Supporting Attachments

Customer Declarations

I declare that the above information is true and that the failure to use the service was due to the Provider’s responsibility. I have read and accept the platform’s Terms & Conditions and Privacy Policy. I understand that false or misleading statements may result in account suspension and/or notification to the relevant authorities. I would like to receive a copy of this request by email.

Important Information

The request must be submitted within 7 days of the scheduled service date.
Tekny S.r.l. will review the request within 5 business days and will communicate the outcome via email.
Tekny S.r.l. reserves the right to verify the circumstances of the request, including by contacting the Provider or other involved parties.
Refunds will not be granted for reasons attributable to the Customer or in cases of misuse of the platform.
In the event of a negative outcome, the Customer may use the internal complaint handling system in accordance with Article 20 of the Digital Services Act.

Request a Refund

Your transfer, your way.

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