File a Complaint
Pursuant to Article 20 of Regulation (EU) 2022/2065 – Digital Services Act
This form allows service recipients (users of the FindMyDriver platform) to submit a complaint electronically and free of charge against a decision made by the platform, in the cases provided for in Article 20 of the DSA.
Complaints can be submitted within six months from the date the decision was communicated.
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Important Information
You may submit a complaint within six months of the decision being communicated, in accordance with Article 20 of the DSA.
Complaints are handled in a timely, diligent, non-arbitrary, and non-discriminatory manner by qualified personnel.
You will receive a reasoned response without undue delay, including information on any available remedies, such as certified out-of-court dispute resolution bodies (Article 21 DSA).
The system does not rely exclusively on automated tools.
